Return Policy

Information Regarding Product Returns

All products sold under HACI KASIMOĞULLARI are produced in accordance with our quality and flavor standards and are offered under our company’s guarantee. However, in cases of possible dissatisfaction or product-related issues, the following return procedure applies:

Creating a Return Request

• To start the return process, you must first send an email to siparis@hacikasimogullari.com.
  In your email, please clearly state your order number, product details, and the reason for your return.

• If you are unable to send an email, you may also contact our customer service phone line to initiate the process.
  Our team will collect the necessary details and ensure that the procedures proceed smoothly and quickly.

Return Shipping Fee

• Shipping costs or similar expenses incurred during the return of products shall be covered by the Buyer.

• If there is a special agreement or instruction regarding the shipping company to be used for returns, this information will be communicated to you by our team.

Evaluation of the Return Request

• Once your return request reaches our company, the product information and the reason for return will be reviewed.
  If necessary, photos of the product or other supporting documentation may be requested.

• Our quality control team will also check whether there is any usage, deformation, or any issue that may prevent the product from being resold or consumed.

Refund Process

• Once your return request is approved, your payment will be refunded to your account within a maximum of 14 days.

• Refund times may vary depending on the processing duration of your bank.
  In case of delays, you may first contact your bank for clarification.

Important Notes

• Due to hygiene and food safety regulations, products that have been opened, partially consumed, or are sensitive to spoilage may have different return conditions in accordance with legislation and internal company policies.

• Before creating a return request, please ensure that you keep the original packaging, invoice, or delivery note of the product.

• With our customer satisfaction-focused approach, we are always happy to assist you with any questions or issues.

At HACI KASIMOĞULLARI, our aim is to provide you with the highest quality and freshness.
All steps to be followed in the event of a return are outlined above, and we continue to work meticulously to provide the fastest possible solution.
Thank you for your understanding and cooperation.